Returns

Fourteen days, with two sensible exceptions.

Anything unopened can come back within fourteen days of arriving, for a full refund of the item price.

What cannot be returned

Hand-dyed textiles that have already been washed
Craft kits where the thread or needles have been used
Group items after the group has closed with the maker

Starting a return

Send a message with the order reference and the item. A return label follows, and the refund is issued once the parcel is back and checked.