Frequently asked questions
Shipping, purchasing groups, materials and returns.
What is the difference between immediate shipping and a purchasing group?
Immediate items are already in the storeroom and leave within two business days. Group items are ordered from the maker once a week.
How long does a purchasing group stay open?
One week. A new group opens every Sunday and closes the following Saturday night.
Are the toys safe for a baby who puts everything in their mouth?
Anything listed under Babies uses mouth-safe dyes and has no small parts.
Can I return something?
Unopened items can be returned within fourteen days of arrival. Hand-dyed textiles that have been washed cannot be returned.
Is there a physical shop I can visit?
Not yet. Pieces are demonstrated on Instagram, filmed in use rather than only photographed on a shelf.